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Refund & Return Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

No Return / No Cancellation Policy
 

Once an order is placed, it cannot be cancelled, modified, or returned. We do not accept returns for opened, used, or sealed products, as supplements are consumable items and cannot be resold once dispatched.

Damaged or Incorrect Products

In the rare event that you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with:

  • Order ID

  • Clear images of the product and packaging

  • Description of the issue

After verification, we will arrange a replacement or refund, as applicable.

Refund Processing

Once a refund is approved:

  • Processing time: 3–5 working days

  • Bank credit time: additional 3–5 working days, depending on your payment provider

Refunds are issued to the original mode of payment only.

Shipping Policy

Your order is important to us, and we aim to deliver it safely and efficiently.

  • Order Processing: 1–3 business days

  • Shipping: Free shipping on all prepaid domestic orders within India

  • Delivery Timeline: Typically 3–7 business days after dispatch

Once shipped, a tracking ID will be shared via email or SMS so you can monitor your delivery in real time.

While we work closely with trusted courier partners, delivery timelines may occasionally be affected by unforeseen circumstances such as weather conditions, regional restrictions, or courier delays. In such cases, we will keep you informed.

Important Notes

Please ensure your shipping address and contact details are accurate at checkout

  • PureHealth Co. is not responsible for delays caused by incorrect customer information

  • All products are shipped in tamper-evident packaging to ensure safety and authenticity

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